CUSTOMER SERVICE

No matter the size of your business, customer service needs to be at the heart of your business. An unhappy customer will not come back.

Azoya’s dedicated pre-sale/ post-sale customer service team can answer to all the demands of Chinese customers. Our China-based customer service team can respond to customers’ queries and complaints timely. We will also offer advisory services to retain more customers. A full refund policy & in-China parcel return service is also supported.

Trust your customer service with local professionals that understand the importance of customer satisfaction in the China e-commerce market.


 - Customer service provided by native professionals

 - Pre-sale and post-sale customer support specialist teams on multi-channel

 - Timely response to customer enquiries and complaints

 - Localized service to meet diverse demands of Chinese customers

 - Exceptional customer services and crisis management partner in China to emergent issues

  • A full refund policy & in-China parcel return service

  • Timely response to queries.

  • Dedicated pre-sale/ post-sale customer service team

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