Tmall Global Offers Support Program to Overseas Merchants

The measures will assist new and upcoming merchants on Tmall Global that have been affected by the coronavirus

by Queenie Yao

On February 10, Chinese tech giant Alibaba and its affiliate Ant Financial unveiled several measures to support small- and medium-sized  merchants affected by the coronavirus outbreak.  

Here are some of the main measures:

-      Reduced or waived platform fees. Alibaba will stop charging service fees and commissions for the first half of 2020 for new Tmall Global merchants onboarding before July 1st, 2020. Merchants will also have access to the store decoration tool ‘Winpool’ free of charge.

-      Waived fees for warehouse rental space and logistics. Alibaba will offer two months of waived fees for Cainiao bonded warehouses and overseas warehouses, to help merchants save on logistics costs. Cainiao will also provide freight subsidies for orders shipped through Cianiao overseas warehouses.

-      Lowered threshold for automatic funds settlement. From now until February 20th, Tmall Global merchants can apply to reduce the threshold for automatic cross-border funds settlement through Alipay.  Taobao, Tmall and logistics arm Cainiao also co-launched an RMB 1 billion fund to compensate merchants and delivery companies, enabling them to have waived fees and subsidies.

-      Low-interest and interest-free loans. Ant Financial announced low-interest loans for Tmall Global merchants, reducing rates by 1%.



Tmall Global

An Introduction to Cross-Border E-Commerce

This primer breaks down the basics of selling to China through cross-border e-commerce and where it fits in with your China strategy